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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Australian and the United States copyright laws, and is the property of GunPoS.com.au. The collective work includes works that are licensed to GunPoS.com.au. Copyright 2003, GunPoS.com.au ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with GunPoS.com.au or purchasing GunPoS.com.au products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with GunPoS.com.au or to purchase GunPoS.com.au products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by GunPoS.com.au. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of GunPoS.com.au used in the site are trademarks or registered trademarks of GunPoS.com.au


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, GunPoS.com.au disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. GunPoS.com.au does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. GunPoS.com.au does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise to the extent permitted under Fair Trading Laws of the various States and Territories of Australia. Accordingly, the above limitations may not apply to you.


Limitation of Liability
GunPoS.com.au shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if GunPoS.com.au has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a GunPoS.com.au product is mistakenly listed at an incorrect price, GunPoS.com.au reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. GunPoS.com.au reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, GunPoS.com.au shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by GunPoS.com.au without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Accounts;
GunPoS.com.au may, in its sole discretion, allow approved customers to open a trading account. Please contact us for full details. All accounts are strictly 14 day net terms. An interest surcharge of 10% [which may be varied without notice from time to time] may be imposed on overdue accounts. We will always tell you in advance if an interest charge is applicable to your account.

It is a condition of delivery of any products detailed on your (the purchaser’s) invoice that until the purchaser has paid the purchase price in full, the product(s) remain the sole and absolute property of GunPoS.com.au as full and equitable owner and possession by the purchaser of such product(s) is solely as bailee for GunPoS.com.au. The purchaser hereby authorises GunPoS.com.au to enter its premises to remove such products(s) in the event that payment has not been made for such product(s) within 14 days from the date of the purchasers invoice.


Notice
GunPoS.com.au may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to GunPoS.com.au.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Victoria, Australia, without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of GunPoS.com.au products) shall be in the state or federal courts located in Melbourne, Victoria, Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of GunPoS.com.au products) must be commenced within one (1) year after the claim or cause of action arises. GunPoS.com.au's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. GunPoS.com.au may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a GunPoS.com.au or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
GunPoS.com.au does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, GunPoS.com.au is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, GunPoS.com.au reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to GunPoS.com.au in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless GunPoS.com.au, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, GunPoS.com.au may link to sites operated by third parties. However, even if the third party is affiliated with GunPoS.com.au, GunPoS.com.au has no control over these linked sites, all of which have separate privacy and data collection practices, independent of GunPoS.com.au. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, GunPoS.com.au seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Refunds and Returns Policy

What you need to know

At GunPoS we're all here to ensure your shopping experience is simple and convenient. You can return items by pre-paid mail or freight paid but you must contact us first to obtain a Return Authority Number before returning the product.

To help us respond to your return quickly and avoid any frustration please familiarize yourself with the following information.


1. Please retain your receipt
In order to process a refund, exchange or repair a product purchased from GunPoS, you should have clear proof of purchase - typically a receipt. If you do not have clear proof of purchase, GunPoS is not obligated to offer you an exchange, refund or repair. However, under certain circumstances^ GunPoS may elect to repair, exchange or issue a Gift Card for the product. For loss prevention purposes we will need to record your personal details. For further information on our Privacy Policy, please refer to our website here

2. Is the product faulty, unfit for purpose or does not match it's advertised description?
Once proof of purchase has been established, if the product fault can safely and clearly be determined (such as "Dead on arrival"), we will offer you either a refund, exchange, repair or Gift Card.

Where the product fault is difficult or potentially dangerous to determine (for example if it is an electrical or software item), we will need to consult with the manufacturer or repair agent to determine the fault and resolution.

Our sales staff are happy to liaise with the manufacturer or repair agent on your behalf to resolve the issue but it may take six weeks or more to complete the process.
It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient).

GunPoS can supply you with their relevant contact details upon request. GunPoS cannot offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that has been identified by GunPoS, the manufacturer or repair agent. If the product does not match it's advertised description, GunPoS will provide you with either a refund or Gift Card to the value of the item purchased.

3. Have you changed your mind?

If you still have your receipt and it is within 14 days of purchase, GunPoS will give you an exchange, refund or credit (in the form of a Gift Card), providing the product is:

- In its original condition and packaging (including manuals and accessories)
- Not on the Product Exclusion List (please see below)

If you meet the above conditions but are returning a product outside the 14 day return period, GunPoS will offer you an exchange or a Gift Card credited with the value of the item purchased.
If you cannot provide proof of purchase but otherwise meet the conditions listed above, GunPoS will offer you an exchange or Gift Card credited with the value of the item at the lowest recorded system price as its purchase date cannot be determined.

Returns Policy

GunPoS understands that sometimes you will want to return products to us. We endeavor to make this as simple and straight forward as possible. We can assist you when your return meets our guidelines below.

At GunPoS we're all here to ensure your shopping experience is simple and convenient. You can return items by pre-paid mail or freight paid but you must contact us first to obtain a Return Authority Number before returning the product.

Non-returnable items
Some items are not able to be returned. These items include.

  • Gift Cards, Recharge Cards and Vouchers,
  • Software Downloads, Photo Processing and Imaging Products
  • Unsealed printer cartridges
  • Unsealed computer games, music CDs, DVDs, computer software
  • Pre-Paid mobile phones
  • Vendor Direct goods such as UPS, or similar
  • Made ⁄ built to order products.

Otherwise,  email GunPoS or call 1300 gunpos [1300 486767] during office hours